Soulled Healing Website Terms and Conditions

These Terms and Conditions govern the use of the Soulled Healing website and all related services, bookings, workshops, retreats, memberships, subscriptions, and online offerings.

Effective Date: 10 May 2026

1. Terms and Conditions

1.1 Introduction

Welcome to Soulled Healing (“Soulled Healing”, “we”, “us”, or “our”). These Terms and Conditions govern your use of our website located at https://soulledhealing.co.za and any related services, bookings, workshops, retreats, subscriptions, consultations, digital content, or online offerings provided by Soulled Healing.

By accessing our website or purchasing our services, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, you must not use our website or services.

1.2 Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have legal parental/guardian consent;

  • You are legally capable of entering into binding contracts;

  • All information you provide is accurate and complete.

1.3 Services

Soulled Healing provides holistic healing and transformational services including but not limited to:

  • Family Constellation sessions;

  • Ancestral healing;

  • Somatic and inner child healing work;

  • Couples sessions;

  • Online consultations and virtual healing sessions;

  • Workshops and retreats;

  • Group constellation sessions;

  • Monthly membership and subscription services;

  • Educational and spiritual development content.

Services may be delivered online via Zoom, WhatsApp video, email, telephone, or in person depending on the service booked.

All services are intended for personal growth, emotional wellness, spiritual development, and self-awareness purposes only.

Soulled Healing reserves the right to modify, suspend, or discontinue any service at any time without prior notice.

1.4 User Accounts

Where applicable, you may be required to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login details;

  • All activities under your account;

  • Ensuring your information remains accurate and up to date.

We reserve the right to suspend or terminate accounts that violate these Terms.

1.5 Intellectual Property

All website content, branding, logos, graphics, documents, text, videos, downloads, and materials are owned by or licensed to [BUSINESS NAME].

You may not:

  • Copy;

  • Reproduce;

  • Republish;

  • Sell;

  • Distribute; or

  • Exploit

any material from this website without written permission.

1.6 Prohibited Use

You agree not to:

  • Use the website unlawfully;

  • Attempt to gain unauthorized access to systems;

  • Upload malicious software;

  • Engage in fraudulent activity;

  • Misrepresent your identity;

  • Interfere with website functionality.

1.7 Limitation of Liability

To the fullest extent permitted by law, [BUSINESS NAME] shall not be liable for:

  • Indirect or consequential losses;

  • Loss of profits or revenue;

  • Business interruption;

  • Data loss;

  • Delays caused by third parties;

  • Technical website interruptions.

Our total liability shall not exceed the amount paid by the customer for the relevant service.

1.8 Indemnity

You agree to indemnify and hold harmless [BUSINESS NAME], its employees, contractors, and affiliates against any claims, damages, losses, liabilities, and expenses arising from your misuse of the website or breach of these Terms.

1.9 Privacy

Your use of our website is also governed by our Privacy Policy.

We process personal information in accordance with applicable data protection laws.

1.10 Third-Party Services

We may use third-party providers including payment gateways, scheduling platforms, hosting services, and analytics providers.

We are not responsible for the content, policies, or practices of third-party services.

1.11 Force Majeure

We shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including:

  • Natural disasters;

  • Internet outages;

  • Government actions;

  • Labor disputes;

  • Pandemics;

  • Power failures.

1.12 Governing Law

These Terms and Conditions shall be governed by the laws of:

[INSERT COUNTRY / PROVINCE / STATE]

Any disputes shall be subject to the exclusive jurisdiction of the courts of that region.

1.13 Changes to Terms

We reserve the right to update these Terms at any time.

Updated versions will be posted on this website with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

1.14 Healing and Wellness Disclaimer

Soulled Healing offers complementary wellness and spiritual support services. We do not diagnose, treat, cure, or prevent medical or psychological conditions.Clients should seek advice from appropriately qualified healthcare professionals regarding medical or mental health concerns.By booking a session or participating in any service, you acknowledge that:

  • Results vary from person to person;

  • Healing is a personal and individual process;

  • No guaranteed outcomes are provided;

  • Participation is voluntary and undertaken at your own discretion.

1.15 Confidentiality

Soulled Healing respects client confidentiality and personal privacy. Information shared during sessions will not be disclosed to third parties except:

  • Where required by law;

  • Where there is a risk of harm to self or others;

  • With client consent.

Participants in group sessions, workshops, retreats, or memberships also agree to maintain the confidentiality and privacy of other participants.

1.16 Membership and Digital Content Usage

All membership content, recordings, meditations, written material, workshop resources, videos, downloads, and digital content remain the intellectual property of Soulled Healing.

Clients may not:

  • Reproduce;

  • Redistribute;

  • Share account access;

  • Resell recordings or materials;

  • Upload content to public platforms.

Unauthorized sharing may result in suspension or termination of access without refund.

1.17 Cancellation and Refunds

All cancellations, refunds, rescheduling requests, subscription cancellations, and refund eligibility are governed by the separate Soulled Healing Cancellation and Refund Policy available on the website.

By purchasing or booking services through Soulled Healing, you agree to that policy.

1.18 Contact Information

For any questions regarding these Terms, please contact:

Soulled Healing
Website: https://soulledhealing.co.za
Email: hayley.moore03@gmail.com
Phone: +27 849778220

2. Payment Policy
2.1 Payments

All bookings, workshops, retreats, consultations, memberships, and subscription services must be paid in advance unless otherwise agreed in writing.

Payments are securely processed through approved third-party payment gateways. Accepted payment methods may include:

  • Credit and debit cards;

  • EFT/bank transfer;

  • PayFast;

  • PayPal;

  • Subscription billing services.

2.2 Booking Confirmation

Bookings are only confirmed once payment has been successfully received.Soulled Healing reserves the right to refuse or cancel bookings where payment has not cleared.

2.3 Monthly Subscription Services

Where clients subscribe to ongoing monthly offerings:

  • Billing occurs automatically each month;

  • Subscriptions renew automatically unless cancelled;

  • Subscription fees may change with reasonable notice;

  • Access to services may be suspended if payment fails.

2.4 International Payments

Soulled Healing works with international clients and payments may be processed in South African Rand (ZAR) or another stated currency. Clients are responsible for any bank fees, currency conversion fees, or international transaction charges charged to their account.

2.5 Chargebacks

Clients agree to contact Soulled Healing first to resolve any payment disputes before initiating chargebacks. Fraudulent or unjustified chargebacks may result in:

  • Suspension of services;

  • Account termination;

  • Removal of access to content;

  • Recovery proceedings where necessary.

2.6 Invoices and Receipts

Electronic invoices and payment confirmations may be sent via email following successful payment.

3. Delivery Policy
3.1 Online Sessions

Online sessions are conducted via Zoom, WhatsApp video, telephone, email, or other agreed virtual platforms.Clients are responsible for:

  • Ensuring stable internet access;

  • Attending sessions at the scheduled time;

  • Providing accurate contact information.

Late arrivals may reduce the available session time.

3.2 Retreats and Workshops

Retreats, workshops, and group events may have additional event-specific terms and conditions. Soulled Healing reserves the right to:

  • Change venues;

  • Modify schedules;

  • Replace facilitators where reasonably necessary;

  • Reschedule events due to unforeseen circumstances.

3.3 Digital Access

Subscription members and online participants may receive:

  • Zoom links;

  • Replay access;

  • Downloadable content;

  • Email updates;

  • Community or membership access.

Access credentials are intended for individual use only and may not be shared.

3.4 Delays and Service Interruptions

While Soulled Healing aims to provide services within agreed timelines, delays may occur due to:

  • Technical issues;

  • Third-party platforms;

  • Power outages;

  • Internet interruptions;

  • Force majeure events.

Soulled Healing shall not be held liable for delays beyond reasonable control.

4. Website Disclaimer

The information provided on this website is for general informational purposes only. While we strive for accuracy, we make no warranties or representations regarding:

  • Accuracy;

  • Reliability;

  • Completeness;

  • Suitability of information or services.

Your use of the website and services is at your own risk.

6. Electronic Communications Consent

By using this website and purchasing services, you consent to receive communications electronically, including:

  • Booking confirmations;

  • Invoices;

  • Notices;

  • Updates;

  • Marketing communications (where permitted by law).

You may unsubscribe from marketing communications at any time.

7. Consumer Protection Compliance

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid and enforceable.

8. Effective Date

Effective Date: 10 May 2026

Last Updated: 10 May 2026

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